Orders & Shipping

Ground Shipping orders ship within 1-2 business days and usually arrive in 5-7 business days. Express Shipping orders ship within 24 hours and usually arrive in 1-3 business days. Delivery times are estimates set by the carrier, are not guaranteed, and can vary with weather, carrier delays, and your location.

As soon as your shipping label is created, usually right after you pay, we email you the carrier and tracking number with a Track my package button. We email you again when the package is on its way and when it is delivered. It is sent to the email you used at checkout, so it works the same whether you checked out as a guest or with an account.

• With an account: sign in and open My Account > Order History. The tracking number appears on each order as soon as its label is created.
• As a guest: use the link in the shipping email. Check your spam or promotions folder if you don't see it.
• Tracking starts updating once the carrier scans your package, usually within 1-2 business days.
• Can't find the email? Write to us with your order number (it starts with CRT-) and we'll resend it.

Online orders ship to addresses in the 50 United States and the District of Columbia. We don't ship online orders internationally or to APO/FPO/DPO addresses yet. For international, club, or wholesale orders, contact us.

Shipping is calculated live at checkout. As soon as you enter your address, you see the real USPS, UPS or FedEx price for your order, for Ground and Express, before you pay. That price is the carrier's rate for your package plus a $1.00 packaging fee. Until you enter your address, the cart shows an estimate by weight. On orders of $199 or more, Ground is free up to 22 lb and at most $6.99 over 22 lb. Full details are in our Refund Policy.

Yes, within 10 hours of placing it, as long as it hasn't shipped yet. Email courtpadelinternational@gmail.com with your order number (CRT-) and, for an address change, the correct address. Items and quantities can't be changed; you can cancel and place a new order instead. Approved cancellations are refunded in full to your original payment method.

After 10 hours, or once the order has shipped, it can no longer be cancelled or changed, and our return policy applies.

If it's been less than 10 hours and the order hasn't shipped, email us right away with your order number and the correct address.

If the order already shipped, you can ask the carrier to redirect it using the tracking number (USPS Package Intercept, UPS My Choice, or FedEx Delivery Manager); the carrier may charge a fee. You are responsible for the address entered at checkout. If the package comes back to us, we'll reship it once you pay the new shipping cost, or refund the products minus the original shipping and any return-to-sender fees. If it's delivered to the wrong address you entered and doesn't come back to us, we can't refund or replace it.

1. Check around your door, mailbox, garage, and back entrance, and ask neighbors, building staff, or your mailroom.
2. Wait one business day. Carriers sometimes mark a package as delivered a little early.
3. Contact the carrier with your tracking number. They can confirm the exact delivery location and often have a GPS scan or photo.

Once the carrier marks a package as delivered to the address provided at checkout, the order is considered delivered and Court is not responsible for packages lost or stolen after delivery. See Delivery, Title & Risk of Loss.

Carriers sometimes go a few days without a scan. If your tracking shows no movement for 7 business days, or the package hasn't been delivered within 10 business days after the estimated date, email us within 30 days of the ship date with your order number. As a courtesy, we'll open a claim with the carrier for you. Any replacement or refund is at our discretion and may depend on the carrier's investigation.

Email courtpadelinternational@gmail.com within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll review it and let you know the next steps.

1. Make sure you're within 14 days of receiving it and the item is unopened in its original sealed packaging. Opened overgrip packs can't be returned for hygiene reasons.
2. Email courtpadelinternational@gmail.com with your order number and the reason for the return. Items sent back without an approved return are not accepted.
3. If approved, we'll send you the return address and instructions.
4. Ship the item back. Return shipping is paid by you unless the item arrived damaged, defective, or incorrect.
5. We inspect the return and, if approved, refund the original payment method within 10 business days. Original shipping charges are not refunded.

Full terms are in our Refund Policy.

Please email us first with your order number or the date and amount of the charge. We can usually sort it out quickly, and it avoids delays for you. See Payment Disputes & Chargebacks in our Terms.